Logicalis Service Desk is the answer to your
organization’s end-user support service needs–both for your team
and for your customers. With this solution, you get:
- Highly customizable Level 0 and Level 1 technology support
service that can be specifically geared to the needs, budget, and
technology of your company
- Support when you need it–24x7x365, off-hours, or only during
peak or specified hours
- Tech-savvy, experienced staff, all based right here in the
U.S.
- Best practices, focused on ITIL and HDI
- Reliability, with built-in disaster recovery and redundancy
features
- Reduced infrastructure costs, as our existing best-in-class
infrastructure gives you the highest level of service without the
financial risk of establishing your own system
- Absolute transparency. Calls are answered with your company
name and managed using your environment-specific knowledge base. We
can use your scripts, your on-hold music, or anything that makes it
feel as if your users are dealing directly with your company. It
can be as if we’re not there at all. We’re truly an extension of
your team
Our veteran team of IT professionals brings the experience and
knowledge necessary to meet your desktop service needs. Based right
here in the United States, this group of people is dedicated to
delivering the highest levels of professionalism, accuracy, and
effectiveness, everyday. Think of them as a whole group of experts
helping you get the most out of our desktop services, on-call just
for you.
Technical skills with a helpful attitude
Our support technicians pride themselves on their people skills, as
much as their broad technical expertise. Our Desktop Services team
is personable, great at communicating, and experienced in
delivering support for:
- Multiple operating systems, including Windows XP, Windows
Vista, and Windows 7
- Operating system installation including hardware and software
troubleshooting
- Email configuration in all OS environments, including mapping
drives and printers
- Fundamentals of TCP/IP
- Peripheral troubleshooting
- Network troubleshooting
- A variety of desktop applications
Learn more about Remote Management
Learn more about IT Support Services