End user desktop support can be one of the
most challenging IT support areas. Logicalis offers several
SaaS services that will take on supporting this environment and
provide the high level response your end users require.
Remote Backup – Logicalis can help you protect
sensitive information stored on PCs, Macs and laptops with Remote
desktop backup services from Iron Mountain. Iron Mountain’s
Connected® Backup offering allows you to eliminate frantic
firefighting, lost data and painful recoveries that divert IT
resources. This service can lighten your data protection burden and
provide the rapid recovery and uncompromised security your business
needs. Our service includes:
- Automatic backup — Rapid, non-intrusive backup of data without
user action or IT intervention.
- Rapid recovery — Users recover their own data through a secure
Web portal or perform a system rollback all without IT
intervention—anytime, anywhere.
- Data reduction and deduplication — Significantly reduce costs
by cutting storage needs by up to 85%.
- Secure storage — Data is encrypted at source, in transit and
during storage with 128-bit AES and stored at a high-security
offsite Iron Mountain facility.
- Three service options — Available as a subscription service,
licensed software or as a hybrid model that combines both service
and software features.
- eDiscovery Data Classification — Quickly find all relevant data
across your laptop and desktop systems and reduce the amount of
data to be reviewed in compliance and litigation matters.
Level 1 & 2 Helpdesk Support - End-user IT
support is a critical area of support that needs to be efficient in
order for your organization to run smoothly. With Logicalis Help
Desk Services, you experience savings by letting us handle all of
the hiring, training, benefits, and management of the help desk
team. Our services deliver level 1 and level 2 support for Desktop
that will ensure users have a high level of satisfaction while
providing a customized personal approach that is a seamless
extension of your IT department. Logicalis Help Desk Services
allow users to communicate with support professionals through
various channels—voice, email, or fax—and to track their issue
status through resolution.
Content filtering - SaaS Email Inbound
Filtering from McAfee offers far more than traditional spam
prevention. It provides businesses with complete inbound email
security using a combination of proven spam filters, our leading
anti-virus engine, fraud protection, content filtering and email
attack protection. The simple-to-administer service identifies,
quarantines and blocks suspect email messages in the cloud, before
they can enter your organization’s messaging infrastructure.
According to McAfee Labs, more than 90 percent of email traffic
today is unwanted mail. Unwanted email—in the form of spam,
viruses, worms and other malware—threatens your email systems and
information assets. McAfee SaaS Email Inbound Filtering gives any
size organization the ability to keep their business network safe,
blocking unwanted email before it reaches their internal
infrastructure.
Email Security - Tackle email
security the easy way with McAfee® SaaS Email Protection. With this
cloud-based service, you’ll automatically block spam, phishing
scams, viruses and inappropriate email content in the cloud, before
it reaches your network. There is no hardware to buy, no software
to install and no maintenance to perform. The award-winning McAfee
SaaS Email Protection was developed to meet the needs of businesses
that require an affordable, effective email security solution that
is easy to administer and use, and is automatically updated to
protect against the latest threats. It is email protection
delivered from the cloud—allowing you to focus securing your
business, not running applications.