System Monitoring

For organizations with sufficient in-house technology staff, expertise, and resources, we offer a suite of services to ensure that you have the information necessary to identify and fix system issues before they become a problem. The

Logicalis System Monitoring service is a software based solution that is built on our robust Service Desk application. Our tools will monitor your systems and infrastructure 24x7 while building a history of system performance.

Our monitoring solution  provides monitoring, reporting and notification services for your owned technology infrastructure seven days a week, 24 hours a day, every day of the year, including holidays.  You will be provided with notifications that will allow you to respond to incidents and events that arise.  Logicalis will provide tracking of all tickets.  The following is a list of services that will be performed as part of our monitoring solution.

  • Self response to  incidents and events following email notification
  • For each alarm, Logicalis will generate a ticket in our internal service desk application, noting the item, event, notification sent and assignment of escalation path
  • Logicalis will monitor subscribed technology and immediately identify service-affecting events or thresholds that have been exceeded
  • Logicalis will work together with you to customize our standard alarm thresholds
  • Logicalis will send notification of service-affecting events via email and Urgent Alarms affecting Production Devices are notified via email and a phone call to the customer.
  • Documentation of escalation processes and procedures
  • Reporting will be available through a library of standard reports, including:
    • Ticket History, Summary, and Detail reports on events logged in our service desk
    • Historical reports that can be used to optimize business systems
    • Standard performance, device availability, and ticket reporting
    • Graphical data presentations that help manage capacity planning, fault detection

Benefits:

  • Reduced costs and clear ROI
  • Peace of mind with 24X7 proactive monitoring
  • Monitor IT environment with predictable monthly fee
  • Access to highly skilled technical resources
  • Fully mature ITIL processes through tool
  • Reduced resources and assets with SaaS delivery model

Get in touch

Phone: 866.456.4422

Request a quote Email us

 

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