To help CIOs as they plan their cloud models to speed the delivery of IT services, Logicalis has identified five of the top reasons IT service management capabilities and toolsets must be a crucial part of every company’s cloud strategy, detailing for IT pros just how to use ITSM to their advantage.
5 Reasons ITSM Must be Part of Every Cloud Strategy
- IT Efficiency. As the delivery of IT services is increasingly pushed to the cloud by business units with tailored needs – often distributed to different service providers or service models - the governance of incident and change management becomes critical to creating a cloud strategy that maintains the efficiencies and speed gained by moving to the new model in the first place. ITSM becomes the mortar that holds together the individual components of the new IT delivery model; without it, technical services become nothing more than a heap of stacked stones unable to be viewed as a single entity, risking a catastrophic failure as one of more parts move in different directions unchecked.
- Business Alignment. With more service providers targeting individual business units rather than the IT department, IT must be able to quickly assess the impact of new service offerings and how they can be tied into the company’s overall IT strategy. Without a service management model in place, IT risks losing the crucial alignment between IT and the company’s business units, something that is becoming more fluid and rapidly changing every day.
- Automated Service Management. IT must manage what it cannot automate, therefore, the automation of key processes in governing the evolution of a company’s service delivery options is critical. Otherwise, chaos and bottlenecks can quickly result. Preventing that chaos without automated processes is too cumbersome. Without an ITSM strategy, IT, while trying to control chaos, can become the very bottleneck that its new delivery model exists to resolve.
- Change Management. IT pros are accustomed to being the controllers of their technology kingdoms, but as cloud models evolve, direct control over every portion of the service delivery landscape lessens. Therefore, it is even more critical today to be able to manage and track changes to ensure that what’s working in an in-house data center and what’s being delivered by a host of disparate service providers is all working seamlessly, catching and correcting issues that could cause serious performance degradations or other significant problems before they occur.
- Self Service. One of the chief benefits of the cloud is that more decision making is placed in the hands of the end user. While CIOs want their development teams, for example, to be able to spin up servers in the public cloud as needed, they have to govern those actions with ITSM tools that prevent the cloud sprawl and unchecked costs that would result without a service management model in place.
”In the new cloud model, ITSM is more critical than ever before,” Mike Alley, director of IT Service Management (ITSM) for Logicalis says. “The faster you go, the more critical it is to be able to view and govern where you’re headed. The right ITSM strategy gives businesses the automated toolsets they need to support the cloud as their new delivery model without allowing chaos and cloud sprawl to become the order of the day. Just like a motocross racer, speed may be the end goal, but without an ITSM strategy and toolset, disasters can occur.”
Logicalis can help your organization take advantage of ITSM.