The Logicalis Enterprise Cloud Provides API Healthcare
a Launch Pad for its Workforce Management Software-as-a-Service
API Healthcare is an
independent software vendor (ISV) that offers a comprehensive
workforce management solution to healthcare organizations of all
sizes. Its product line includes everything from a touch-screen
badge reader for employee self-service to business analytics that
help departments effectively manage the complex staffing
requirements of their organizations. API Healthcare has been in
business for over 30 years and has more than 1,600 hospitals
and healthcare organizations as clients.
API Healthcare’s clients had
been asking about accessing its solutions as a service instead of
having to host it in their own data centers. A classic operating
expense vs. capital expense argument. The problem for API
Healthcare was that providing their software-as-a-service would
require building up their own data center, not their core
The cloud computing model
seemed like a potential solution, but not just any cloud would do.
API Healthcare had specific technical requirements and healthcare
clients that must comply with specific industry regulations.
"Our solutions, aren’t
something you can just throw on your basic public cloud," says API
Healthcare Technical Product Manager Jon Hardenbrook.
Hardenbrook says when he
asked his contacts at HP and IBM for a recommendation, they all
told him he should talk to Logicalis.
The Logicalis Enterprise
Cloud had everything API Healthcare needed—and was, in fact,
developed in part with API Healthcare in mind. Logicalis Enterprise
Cloud is a multi-tiered cloud infrastructure built on a set of
predefined services with flexible support levels. The
infrastructure underlying the platform incorporates ITIL V3 best
management practices. It is designed for complete redundancy,
leveraging enterprise-class servers, storage and networking
infrastructure. It is SAS70-certified and has implemented
safeguards that are in line with HIPAA and other regulations.
Hosting its solutions in the
Logicalis Enterprise Cloud platform made it possible for API
Healthcare to give its clients what they wanted without having to
expand its own data center and hire employees around-the-clock to
support it. The Logicalis Enterprise Cloud is supported by
Logicalis’ more than a decade’s worth of experience as a managed
service provider. For API Healthcare, that means Logicalis is able
to monitor and manage everything from the operating system down,
leaving API Healthcare free to focus on managing its solutions for
its clients. "Logicalis managed services auto-generates incident
reports and we have a dashboard so we can see exactly what
resources we are consuming—everything we need to know," Hardenbrook
says. "Logicalis does a lot for us."
Before going live with its
first hosted solution for a client, Hardenbrook says API Healthcare
performed extensive tests to prove that it could meet the needs of
a hypothetical healthcare organization with 170,000 employees. Not
only did the platform and the solution pass all the tests with
flying colors, but conducting the test also dramatized one of the
benefits of cloud computing: API Healthcare was able to deploy 100
virtual servers, run its tests, and then undeploy all 100 servers
in under one week’s time.
"There’s no way you could do
that in the physical world," Hardenbrook notes.
The ability to offer its
software as a service provided API Healthcare a competitive
advantage, Hardenbrook says. "Our clients don’t have to buy
anything, and we can significantly reduce the timeframe for
implementation by hosting it on the Logicalis cloud as opposed to
installing it at their data center."
API Healthcare’s clients
like the hosted model on several levels: Their departments like the
workflow capabilities of the API Healthcare solutions that make it
possible to more effectively manage their staff and provide better
quality care to their patients while controlling labor costs. Their
CFOs like the idea of being able to pay a fixed fee for the service
out of their operations budget. And their IT departments like the
fact that they don’t have to support, monitor or manage the
solution in their already crowded data centers.
API Healthcare now offers
all of its solutions in the hosted model. Hardenbrook notes some
clients who had an API Healthcare solution in their data centers
have since migrated to the hosted version. "I sincerely think that
this is a trend. It makes too much fiscal sense for the life of the
solution to move it out to a managed format instead of keeping it
all in-house. Logicalis has put us on the leading edge of that
Hardenbrook says there has
been a very high comfort level working with Logicalis since their
earliest conversations. "Our companies had similar thought
processes on where we wanted to go," he says. "It was a great fit
for us organizationally. Logicalis has been everything we thought a
cloud provider should be—and more. They’ve been so willing to work
with us every step of the way. It’s a great relationship. Logicalis
is a true partner."
"It was a great fit for us organizationally. Logicalis has been everything we thought a cloud provider should be—and more. They’ve been so willing to work with us every step of the way. It’s a great relationship. Logicalis is a true partner."
Jon Hardenbrook, Technical Product Manager, API Healthcare