|Service and solution:||Cloud Computing, Managed Services|
Health Care DataWorks partners with Logicalis to
implement its advanced healthcare analytics and business
intelligence solution for healthcare systems
Health Care DataWorks (HCD)
(www.hcdataworks.com) is a
leading provider of business intelligence solutions for healthcare
organizations. Its pioneering KnowledgeEdge product suite is an
enterprise data warehouse that includes a robust data model along
with pre-built analytic dashboards, applications and reports, and
provides health systems the analytics they need to provide insights
into their operations and help them become more effective and
includes a unified data model built exclusively for healthcare and
bundled software, hardware and support that can be implemented at a
fraction of the cost and time it would take health systems to build
their own. The benefit to hospitals and health systems of all sizes
is a broad and seamless view of financial, administrative, clinical
and research data for easy analysis and timely decision making.
The KnowlegeEdge solution is
delivered as a standalone offering installed in a customer’s data
center and remotely monitored and managed by Logicalis or as
software as a service (SaaS) hosted on the Logicalis Enterprise
Cloud (LEC) platform.
The rapid evolution and
market acceptance of KnowledgeEdge are the result of an innovative
partnership between HCD and Logicalis that leverages and extends
the capabilities of both firms.
The data model inside
KnowledgeEdge was originally developed at the Ohio State University
Wexner Medical Center. The results of being able to apply advanced
analytics to improve operations at one of the largest and most
diverse academic medical centers in the country were dramatic.
Clinical quality and financial benefits included:
Clearly there was a market
for advanced analytics beyond the Wexner Medical Center so the
group of data warehouse experts who developed the data model formed
Health Care DataWorks to take it to market. They knew at the outset
that they couldn’t do it on their own.
"At the university, we had a
whole IT shop to lean on," recalls HCD Chief Technology Officer
Mike Ostrander. "When we started HCD, we wanted to focus on what we
did best – healthcare analytics. We wanted to find a partner for
the technical and hardware aspects of the solution."
The founders of HCD applied
the same diligence to finding a partner that they employed in
"We identified six criteria
a partner would need to meet," Ostrander says. "Basically, we
needed one company that could take responsibility for everything
from the operating system down— including servers, storage and
networking—and implement, as well as monitor and manage,
KnowledgeEdge as a standalone solution in our customers’ data
centers. Our partner would need to have a national presence and be
able to deploy and support our technology locally. We also wanted
them to have a consulting arm with specialized people we could tap
for extra help to support our sales team and ensure the successful
implementation of our product at a customer organization."
Ostrander says HCD evaluated
several integrators, before concluding that "Logicalis hit the
sweet spot of being able to do everything we wanted them to
It also helped that
Logicalis has a strong presence in healthcare with expertise across
the entire IT infrastructure. They were recommended by IBM and
Cisco and have demonstrated high-level ITIL best practices during
more than a decade of experience providing managed services. They
know how to work within HIPAA guidelines and understand
healthcare’s need for uptime and security. To top it off, they are
a leader in private and public cloud computing and knows how to
make a good first impression.
The first big installation
they completed together demonstrated that Logicalis was the right
choice. "It turned out that technicians from Logicalis were on-site
a week before we got there. That kind of scared me," Ostrander
recalls. "They were the first contact with my company. In the end,
it worked out very well. Logicalis was very professional. They had
the required expertise, and they established a good rapport with
the customer. By the time I got there, everything was going
Taking Care of the
A key message in HCD’s
marketing is that they take full responsibility for implementing
and integrating the KnowledgeEdge enterprise data warehouse in a
customer’s IT environment.
"We assure our customers
they won’t have to deal with finger-pointing between hardware and
software vendors. We are their one throat to choke if anything goes
wrong. And I get the same thing from Logicalis," Ostrander says. "I
only have to call one number. I know the escalation path through
Logicalis, but I’ve never had to use it. Logicalis is providing
services they are very comfortable with, and there are never any
issues. The fact that I can lean on a large multi-national
organization that does this stuff every day and has a good
reputation strengthens the HCD value with our customers."
"I’ve got installations in
Ohio, Minnesota, Texas, Florida, California and New Mexico and soon
in other states," Ostrander adds. "If something goes wrong at one
of those locations, somebody has to go out and touch it. Logicalis
does this for us. They let us focus on what we’re good at, and they
take care of all the rest."
More than just a provider of
technology, Logicalis has become a true business partner with HCD.
Logicalis, for example, is beginning to leverage its relationship
with HCD to expand its own healthcare practice by introducing
prospective hospital clients to HCD’s healthcare business
intelligence and analytics solutions as a partnership offering that
showcases and supports its own portfolio of capabilities. HCD, at
the same time, is leveraging its relationship with Logicalis to
offer healthcare customers a SaaS version of KnowledgeEdge hosted
in the Logicalis Enterprise Cloud.
"The market is changing
quickly, and the adoption of hosted solutions in healthcare is
accelerating. In response to this, an important strategy for us is
to grow our hosted KnowledgeEdge solution," says HCD Product
Manager Pat Bickley. She notes, "Hospitals and health systems of
all sizes are trying to find a way to reduce capital budget
expenses and the overhead of managing systems in-house. Our hosted
offering removes a huge barrier for our potential customers. We
expect large growth in this market over the coming couple of years
so it’s important to have a partner like Logicalis that can scale
"HCD got to know Logicalis
by implementing our solution for customers in their data centers,"
Bickley says. "We didn’t just jump into the cloud with Logicalis.
As a result of that experience, we feel very confident that
Logicalis is going to be able to go where we want to go. The cloud
is the logical next step for us, and they’re the experts in cloud
"The relationship between Logicalis and HCD is a dynamic,
scalable partnership," says Logicalis Healthcare Business
Development Manager Karen Burton. "Working together has enriched
our individual offerings and opened doors for new opportunities for
both companies. We’ve learned from each other, and that has
empowered our respective market objectives. It’s a win-win."
"If something goes wrong[,] somebody has to go out and touch it. Logicalis does this for us. They let us focus on what we’re good at, and they take care of all the rest."
Mike Ostrander, Chief Technology Officer, Health Care DataWorks