Logicalis

Intelligent Decisions, Inc. moves forward - and into a new facility - with an IPT Solution from Logicalis that truly means business.

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The Client
Intelligent Decisions, Inc. has been a recognized leader of information technology solutions in the federal market since 1988. In 2000, the company expanded its focus to the commercial market with custom configured, Intel-based server products for ISPs and Fortune 1000 clients.

The Challenges
As its business grew, Intelligent Decisions recognized a need to move operations into a larger facility. The decision presented a number of challenges for the company's communications systems. First, minimizing the impact to business operations during the transition was critical. "We needed an experienced and reliable vendor who could work with us to coordinate this time-sensitive project," says Johnny Lee, CTO of Intelligent Decisions.

The challenge was further complicated by the fact that employees frequently change locations within the building. The legacy PBX system they used would require them to re-punch the wires to move the phone lines to different locations. They wanted to avoid that time-intensive labor moving forward.

The legacy PBX system also had other serious limitations. Its user interface presented a stiff learning curve, creating administration headaches even for what would seem to be simple tasks. And it could not handle remote access. "With our new business model," says Lee, "we have to support telecommuters and employees who spend lots of time on the road, but our old legacy system had no capability of supporting remote workers."

And the final challenge was system support. "We received no direct technical support from the manufacturer of our old PBX system," says Lee. "And not only were we locked into a single local vendor for all technical support, but the vendor was asking an unreasonably high annual maintenance price."

The Solution
While the wise solution was certain to involve IPT, Intelligent Decisions had no direct experience with the technology. They needed a vendor who could educate them regarding all possible solutions before they made a commitment and then identify and execute the best solution–not push them to a solution the vendor wanted to sell. Intelligent Decisions did their homework, and then turned to Logicalis for results.

Through the pre-sales support process, Intelligent Decisions and Logicalis determined that Cisco, the acknowledged technology leader in IPT communications, offered superior solutions to every challenge. Logicalis project managers and engineers took charge of all aspects of the project. Along the way, Intelligent Decisions was kept well informed of progress to ensure that every expectation was met:

• The switchover to IPT was made without a hitch.
• Intelligent Decisions' road warriors were set up with a Cisco IPT communicator, a phone application that runs on a remote PC and allows remote users to place and receive phone calls through the corporate network.
• A simple, graphical Web-based tool made administration easier than ever.
• Dependable, cost-effective technical support was made available on a 24x7 basis.
• Most importantly, Intelligent Decisions' critical IPT project was completed within the promised schedule and budget estimate.

Lee concludes that the Logicalis results came through loud and clear: "From pre-sales to final implementation, the Logicalis team gave us world-class support. I am extremely pleased with the final result, as well as every step of the process, and I would not hesitate to recommend them to others."