Just the Facts

The Logicalis Operations Center Experience

This is where we manage and deliver IT and have everything in place to put IT to work for you. We give you technology processes, and—most important—experienced people. This fact sheet is designed to address questions you might have regarding our facilities and services. If you need any additional information that is not provided in this overview, please contact your Logicalis Account Executive.

Year Operation Center Established:
1999

Operation Center Locations:
West Chester, OH & Bloomfield Township, MI

Cloud Data Center Locations:
Ohio and Arizona

Services Provided:

Average Monthly Ticket Stats:
Help Desk Incidents—35,000

Infrastructure Management:

Compliance & Audits:
Logicalis provides the SSAE16 SOC 1, Type II report. Logicalis understands healthcare security requirements and has a long history of supplying secure services to healthcare organizations. Logicalis is compliant with HIPAA security rules and HITECH breach reporting requirements. Our annual assessment by an independent security firm is available upon request.

Security
Adhering to tight security procedures is top of mind. We provide layers of security to our multi-tenant cloud customers through design, best-practice implementation of technologies, strict adherence to ITIL practices, undergoing and passing regular industry-standard audits, and having a fully-managed and monitored infrastructure. Our data-centers meet Uptime Institute standards for Tier 2 and Tier 3, requiring biometric authentication for physical access.

We also perform: