Managed Services

Managed Services Offerings

Why build your own operations center or expand a center that is running out of room and resources? Our normal integration process is less than 30 days. We monitor your environment and proactively alert you before less-than-optimal performance is perceived by your end users.

Logicalis Managed Services provides full-service, 24x7 IT management services, where we remotely administer your information systems infrastructure. Logicalis takes a proactive approach to your IT environment before your internal or external customers can detect a problem. Our certified engineers are available around the clock to remediate issues and apply patches.

IT Management Services

Backup
Are you sure you can recover your data? Logicalis guarantees your backups and ensures a successful recovery. Our backup services are available as hosted, managed or remote. Logicalis can help ensure backup success and provides:

• Backup administration
• Device management
• Vault management

Hosted Email
Available as a hosted managed service, Logicalis offers an integrated messaging management solution that reduces the complexity, cost and resources required to manage your Exchange environment. The benefits of Logicalis-hosted email include:

• Access to Outlook, Web, BlackBerry
• Calendar Sharing Delegation
• Public Folders
• Backups
• Off-Site Storage
• Server Maintenance
• 24x7x365 monitoring
• Web-based control panel for easy management
• Daily backups
• 99.9% uptime SLA
• Backup MX Server
• Tier-4 data center
• Journaling
• Split Domains
• 2 gigabytes per mailbox of storage

Hosted Email Add-On Services
Messaging environments have become increasingly complex with several different products required to handle filtering, secure messaging, archiving, compliance and electronic discovery. In addition to our Hosted email solution, we also offer add-on services:

• Blackberry Enterprise Server Mobility Services
• Server-side Spam Filters
• Archiving
  • Individual user
  • Hosted
  • Compliant
• SharePoint Services 3.0

Hosting
Logicalis’ hosting facilities support business continuity needs with a secure environment, and provide dedicated space for your equipment and data storage. Our hosting service frees up your staff and resources so you can remain focused on your critical business needs. Our hosting sites offer:

• Secure access
• Redundant AC and DC power options
• Dual HVAC
• Flexible space options, including open racks, lockable cabinets and caged floor space
• 24-hour operations staff

Database
Our database services support MS SQL and Oracle platforms and will alleviate the hassle of providing day-to-day management tasks such as:

• Organization and space management
• Security management
• Performance management and tuning
• Replication and failover
• Control procedures
• Account and user management
• Troubleshooting
• Problem resolution

Network Support
Our network support for LAN and WAN devices ensures network availability for all users and locations. Our management services for network devices provide the connectivity you need to keep your business operational. You can expect 24x7 peace of mind as our technicians monitor the following:

• Authentication and Authorization
• Router and Switch Configuration Management
• Software Patch Management
• TELCO/Service Provider Management and Ticket Archival
• Routing and Switching Protocol Management
• Quality of Service Monitoring/Management
• WAN/LAN monitoring with SNMP, ICMP and Syslog
• Router and Switch Crash Diagnosis
• Configuration and Testing of Out-of-Band (OOB) Console Access

Server/Operating System
With expertise in many operating systems (Windows, HP-UX, AIX, Linux, Solaris, i5/OS), Logicalis provides the skills you need at a fraction of the cost of in-house expertise. With expertise in IBM, HP, VMware and other leading manufacturers, we optimize your server environment. Enjoy the benefits of having the following tasks proactively managed:

• User Account Management
• Password
• System Tuning
• Performance Metric Analysis
• Capacity Planning
• Fault Resolution
• Proactive Problem Resolution
• Patch Application Management
• File System and Volume Management
• Queue Management (Printer, Batch and Mail)
• Vendor Management
• Change Management

SECURITY SERVICES

Managed Security Services from Logicalis allows you to focus on your core business while we take care of security for your IT infrastructure. We provide 24/7 monitoring, management and security event monitoring of network devices. Our Managed Security Services are designed to provide a flexible service architecture that protects your critical assets across networks, hosts, applications and databases.

Managed Firewall
We monitor and manage your corporate Firewalls which are the first line of defense for your network’s security.

Managed IPS/IDS
An Intrusion Prevention / Detection System is a valuable threat detection and response system and a key component for your organization to manage security for your network.

Managed Server
Servers (Physical or Virtual) form the core of your IT infrastructure as they store and process most of your company data; the security and availability of these systems are essential to any business function.

Managed Networks
Networks (Local and Wide Area, Physical or Virtual) form the core of your IT infrastructure as they have to securely and efficiently transmit your company data; the security, availability and performance of these systems are of paramount importance to any business function.

Managed VPN
A Virtual Private Network (VPN) device provides a secure connection from site to site and for your remote users.

Key Features (all services)

• Monitoring of network devices 24/7 for availability, performance and security
• Comprehensive change and configuration management
• Periodic device maintenance including security and system patches
• Comprehensive security event monitoring 24/7 with aggregation and correlation across systems for analysis and detection of security threats and dynamic threat mitigation
• Log data archival for forensics
• Web 2.0 customer portal (Dashboards, On-Demand Reports, Intelligent Tagging)
• Periodic reporting of events, incidents, changes etc. (Weekly, Monthly, Quarterly)
• Quarterly security posture review
• Fault analysis, incident and problem management
• Performance monitoring for bandwidth, memory, CPU, interface utilization

Storage Services
Logicalis optimizes the management of your storage environment to give you the best return on your investment. With our constant eye on your storage systems, you will see improved results in the following areas:

• Storage Capacity
• Performance Management and Reporting
• Level 1 Call Management
• Backup Assurance
• Space Management
• Documentation Management
• Change Management

Unified Communications

IP Communications: IP telephony must be managed around the clock to ensure communications continue during and after business hours. We eliminate the cost to hire, train and maintain the Cisco IP telephony environment in-house. Logicalis will monitor the following components to keep your Cisco IPT system healthy:

• Environment
• System Resources
• System Utilization
• Device Registration
• Survivable Remote Site Telephony
• CallManager Services

Email Management: Email can be one of the most demanding components in your IT environment. We can significantly reduce the burden of your email environment by providing monitoring and management services for Microsoft Exchange. Our services include:

• Proactive problem resolution
• User account/mailbox management
• Server application management
• Server event log monitoring
• Event mitigation
• Security patch management
• System upgrades
• System configuration management

Active Directory: It is critical to ensure that the “glue” behind your essential services such as email, calendaring, and single sign-on is correctly managed. Our Active Directory services include:

• Domain Controller Management
• Global Catalog server Management
• Group Policy management
• Schema management
• Object creation and domain functional level management
• Domain Controller replication
• Server operational roles
• User rights and login scripts

Virtual User
Because today’s applications are very complex, determining where problems occur can be challenging. They could reside in the network, Web layer, middle tier or database. Our application testing and reporting services pinpoint the issues and their locations:

• Measure End-User Experience from any location
• Establish baselines for End-User Experience
• Alarm on degrading response time condition
• Granular Analysis of transaction response time
• Application processing/transaction simulation

IT Support Services

Onsite/Remote Projects
In addition to monitoring and management, Logicalis Managed Services is always willing and able to engage our industry-leading engineers in specific customer projects to address any technological challenges in our core competency. These projects are available in either remote (often helpful for emergency or less complex situations) or scheduled onsite delivery.

Learn how we can help keep your IT environment available 24x7.

Contact Us Today