Managed Services

Managed Services Offerings

Why build your own operations center or expand a center that is running out of room and resources? Our normal integration process is less than 30 days. We monitor your environment and proactively alert you before less-than-optimal performance is perceived by your end users.

Logicalis Managed Services will provides full-service, 24x7 IT management services, where we remotely administer your information systems infrastructure. Logicalis takes a proactive approach to your IT environment before your internal or external customers can detect a problem. Our certified engineers are available around the clock to remediate issues and apply patches.

IT Management Services

Backup
Are you sure you can recover your data? Logicalis guarantees your backups and ensures a successful recovery. Our backup services are available as hosted, managed or remote. Logicalis can help ensure backup success and provides:

• Backup administration
• Device management
• Vault management

Hosting
Logicalis’ hosting facilities support business continuity needs with a secure environment, and provide dedicated space for your equipment and data storage. Our hosting service frees up your staff and resources so you can remain focused on your critical business needs. Our hosting sites offer:

• Secure access
• Redundant AC and DC power options
• Dual HVAC
• Flexible space options, including open racks, lockable cabinets and caged floor space
• 24-hour operations staff

Database
Our database services support MS SQL and Oracle platforms and will alleviate the hassle of providing day-to-day management tasks such as:

• Organization and space management
• Security management
• Performance management and tuning
• Replication and failover
• Control procedures
• Account and user management
• Troubleshooting
• Problem resolution

Network Support
Our network support for LAN and WAN devices ensures network availability for all users and locations. Our management services for network devices provide the connectivity you need to keep your business operational. You can expect 24x7 peace of mind as our technicians monitor the following:

• Authentication and Authorization
• Router and Switch Configuration Management
• Software Patch Management
• TELCO/Service Provider Management and Ticket Archival
• Routing and Switching Protocol Management
• Quality of Service Monitoring/Management
• WAN/LAN monitoring with SNMP, ICMP and Syslog
• Router and Switch Crash Diagnosis
• Configuration and Testing of Out-of-Band (OOB) Console Access

Server/Operating System
With expertise in many operating systems (Windows, HP-UX, AIX, Linux, Solaris, i5/OS), Logicalis provides the skills you need at a fraction of the cost of in-house expertise. With expertise in IBM, HP, VMware and other leading manufacturers, we optimize your server environment. Enjoy the benefits of having the following tasks proactively managed:

• User Account Management
• Password
• System Tuning
• Performance Metric Analysis
• Capacity Planning
• Fault Resolution
• Proactive Problem Resolution
• Patch Application Management
• File System and Volume Management
• Queue Management (Printer, Batch and Mail)
• Vendor Management
• Change Management

Security Services
Security is a major priority for companies today, but it’s also an area that lacks resources. Our services provide 24x7 peace of mind by monitoring your key security points and watching for malicious activities. This includes managed firewall and managed intrusion prevention services:

• Monitoring routers, firewalls, VPNs, IDS/IPS, UTM appliances and log management solutions
• 24x7 log monitoring, analysis, and threat alerting
• Documented incident response for compliance and audit purposes
• Customized reports measuring the effectiveness of security policies and controls, security performance
• Monitoring support for all leading networking and security technologies
• Stringent service levels guarantee that ensure business continuity

Storage Services
Logicalis optimizes the management of your storage environment to give you the best return on your investment. With our constant eye on your storage systems, you will see improved results in the following areas:

• Storage Capacity
• Performance Management and Reporting
• Level 1 Call Management
• Backup Assurance
• Space Management
• Documentation Management
• Change Management

Unified Communications

IP Communications: IP telephony must be managed around the clock to ensure communications continue during and after business hours. We eliminate the cost to hire, train and maintain the Cisco IP telephony environment in-house. Logicalis will monitor the following components to keep your Cisco IPT system healthy:

• Environment
• System Resources
• System Utilization
• Device Registration
• Survivable Remote Site Telephony
• CallManager Services

Email Management: Email can be one of the most demanding components in you IT environment. We can significantly reduce the burden of your email environment by providing monitoring and management services for Microsoft Exchange. Our services include:

• Proactive problem resolution
• User account/mailbox management
• Server application management
• Server event log monitoring
• Event mitigation
• Security patch management
• System upgrades
• System configuration management

Active Directory: It is critical to ensure that the “glue” behind your essential services such as email, calendaring, and single sign-on is correctly managed. Our Active Directory services include:

• Domain Controller Management
• Global Catalog server Management
• Group Policy management
• Schema management
• Object creation and domain functional level management
• Domain Controller replication
• Server operational roles
• User rights and login scripts

Virtual User
Because today’s applications are very complex, determining where problems occur can be challenging. They could reside in the network, Web layer, middle tier or database. Our application testing and reporting services pinpoint the issues and their locations:

• Measure End-User Experience from any location
• Establish baselines for End-User Experience
• Alarm on degrading response time condition
• Granular Analysis of transaction response time
• Application processing/transaction simulation

IT Support Services

Onsite/Remote Projects
In addition to monitoring and management, Logicalis Managed Services is always willing and able to engage our industry-leading engineers in specific customer projects to address any technological challenges in our core competency. These projects are available in either remote (often helpful for emergency or less complex situations) or scheduled onsite delivery.

Learn how we can help keep your IT environment available 24x7.

Contact Us Today