Logicalis Software As A Service (SaaS) Offering

Logicalis offers a variety of software applications through the Software as a Service (SaaS) model. This model provides immediate cost savings and allows for quick deployment and adoption by your organization. We have strategically selected SaaS offerings that fit within our outsourcing practice and can be delivered as part of a comprehensive solution or as a standalone. The services we offer through the SaaS model not only include access to the software you need, but also to the resources you need to obtain the greatest benefit from hosted, on-demand applications.

Each of the following services is backed by experienced technical resources and supported through our managed services division, which has been delivering services through this model for over a decade.

Messaging/Communication – Logicalis offers a variety of messaging and communication solutions offered through a SaaS model. These solutions enable you to enhance communication with your employees, customers and partners with a predictable monthly fee.

• Hosted Exchange
• Anti-virus/Anti Spam
• Email continuity
• In flight Email encryption
• Mobile messaging
• SharePoint

Service Desk – Our IT Service Management (ITSM) solution provides enhanced functionality for handling service management through our years of industry experience combined with an ITIL best practice framework. Our Service Desk solution allows you to align the delivery of IT services closely with the needs of your business.

• Customized Service Desk
• Express Service Desk (for smaller deployments)
• Level 1 & 2 Help Desk Support
• ITIL training & certification

System Monitoring – For organizations with sufficient in-house technology staff, expertise, and resources, we offer a suite of services to ensure that you have the information necessary to identify and fix system issues before they become a problem. Our monitoring solution provides monitoring, reporting and notification services for your owned technology infrastructure seven days a week, 24 hours a day, every day of the year, including holidays. You will be provided with notification that will allow you to respond to incidents and events that arise. Desktop Management – End user desktop support can be one of the most challenging IT support areas. Logicalis offers several SaaS services that will take on supporting this environment and provide the high level response your end users require.

• Remote Backup
• Level 1 & 2 Helpdesk Support
• Content filtering
• Security

MyMaintenance (IT Contract Management) – MyMaintenance ensures that your assets are properly supported throughout their lifecycle while significantly reducing IT costs. Our MyMaintenance service puts your IT asset information into a single, conveniently accessible repository.