Your perfect Service Desk solution is waiting.

And it’s tailored to your needs.

Logicalis Service Desk is the answer to your organization’s end user support needs – both for your team and your customers. With this solution, you get:

• Highly customizable Level 0 and Level 1 technology support service that can be specifically geared to the needs, budget and technology of your company.
• Support when you need it – 24x7x365, off-hours or only during peak or specified hours.
• Tech-savvy, experienced staff, all based right here in the U.S.
• Best practices, focused on ITIL and HDI.
• Reliability with built-in disaster recovery and redundancy features.
• Reduced infrastructure costs, as our existing best-in-class infrastructure gives you the highest level of service without the financial risk of establishing your own system.
• Absolute transparency. Calls are answered with your company name and managed using your environment-specific knowledge base. We can use your scripts, your on-hold music or anything that makes it feel like your users are dealing directly with your company. It can be like we’re not there at all. We’re not Logicalis – we’re truly an extension of your team.

We’re here to provide you with a dependable, effective service desk solution that takes the hassle of team management off your shoulders.

Take advantage of our best-in-industry team.

Our veteran team of IT professionals brings the experience and knowledge necessary to meet your desktop service needs. Based right here in the United States, this group of people is dedicated to delivering the highest levels of professionalism, accuracy and effectiveness, everyday. Think of them as a whole group of experts, on-call just for you. We’ll bring you:

Technical skills with a helpful attitude
Our support technicians pride themselves on their people skills, as much as their broad technical expertise. Our Desktop Services team is personable, great at communicating, and experienced in delivering support for:

• Multiple operating systems, including Windows XP, Windows Vista, and Windows 7
• Operating system installation including hardware and software troubleshooting
• Email configuration in all OS environments including mapping drives and printers
• Fundamentals of TCP/IP
• Peripheral troubleshooting
• Network troubleshooting
• Variety of desktop applications

Our people make us different
Logicalis is proud to bring you these differentiators:

• People and experience
  • We've been providing managed services to hundreds of customers for more than a dozen years
• Experienced, certified staff with broad scope of expertise
  • Low turnover rate among trained technicians
• Flexibility and responsiveness
  • Solutions are tailored for unique customer needs
  • Vendor-neutral solutions
• Customer-focused
  • Over 97 percent customer satisfaction rating
• Long-term relationships
  • Over 90 percent customer retention rate
• On-shore alternative
  • 100 percent U.S.-based operations and staff

Let us show you how Managed Services from Logicalis can super-charge your IT team.

Contact Logicalis today!