Solution Provider Outlines Seven Steps from Technology-Defined to Service-Defined Thinking
NEW YORK, July 21, 2015 – For some time now, IT experts have lamented the problem of shadow IT where line-of-business users skirt internal IT departments, purchasing their own technology services outside of the enterprise. What many have missed, however, is the deeper – and much more complex – problem looming just below the surface. Business executives and line-of-business leadership have new consumer-like expectations for their corporate technology experience. To deliver on those expectations, IT needs to become a broker of technology services that drive business value, and the route to get to this service-defined enterprise model, according to Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), starts with a software-defined data center.
“Today’s CIO wants to be a business enabler, someone who line-of-business users know they can count on to deliver the technology services they need to do their jobs,” says Kevin Gruneisen, Senior Director, Cloud and Data Center Solutions, Logicalis US. “Yet, research shows, when you ask corporate users why they purchased IT services on their own, most say comparable services just weren’t available inside their organizations. It’s not that IT doesn’t want to provide fast turnarounds and user-friendly SLAs; the problem is the technology-centric approach corporations have taken to IT for decades. When IT can deliver technology services as easily as corporate technology users can purchase those services elsewhere, it will have created a service-defined, rather than a technology-defined, IT environment, and CIOs will have cemented their positions as business enablers in their organizations.”
The question is how to get there. According to Logicalis, change begins with a deep understanding of the relationship between the service-defined enterprise (SDE) and the software-defined data center (SDDC), as well as the progression from technology-defined to service-defined thinking.
The service-defined enterprise (SDE) offers a blueprint for business and IT to work together to meet the organization’s overall business objectives. A software-defined data center (SDDC) is a key element within a service-defined enterprise, and the result of a well-planned IT transformation journey in which all components of a data center – network, compute and storage – are virtualized to be able to provide the best security, availability, performance and change management at the lowest cost. Control of a SDDC is fully automated by software, meaning that hardware configuration is maintained through intelligent software systems, freeing IT to focus on working more closely with line-of-business customers.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration, data center and cloud services, and managed services.
Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex IT infrastructures to meet the needs of almost 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis and has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, telecommunications, media and technology, education, healthcare, retail, government, manufacturing and professional services helping customers benefit from cutting-edge technologies in a cost-effective way.
The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of approximately $6 billion.
For more information, visit www.us.logicalis.com.
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