Solution Provider Invites IT Professionals to Attend Regional Service Desk Roadshow, Explore Pros and Cons of Outsourcing their Service Desk with Logicalis Experts
NEW YORK, September 1, 2015 – Millennials comprise a growing percentage of today’s workforce, bringing with them an unprecedented demand for sophisticated IT services – and with that the expectation for an increasingly responsive service desk. Since most companies view the incident-resolving help desk as well as the more holistic service desk as cost centers, without a significant increase in budget, these demands will become harder to meet over time. Outsourcing may be the best answer, says Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com). To help CIOs determine if an outsourced service desk solution makes both business and financial sense for their organizations, Logicalis invites IT pros to attend one of its upcoming multi-city regional service desk events. During these events, to be held throughout the month of October, Logicalis experts will discuss the technical and business advantages of moving non-value-added activities – including help desk support – to a third party, freeing time and internal IT resources to focus on business innovation. To register to attend one of these regional events, visit http://ow.ly/RAg3I.
“Companies that have internal help desks are so accustomed to ‘business as usual’ that they resist looking outside the box at something new, even when that something new may be able to save them time and money and improve their IT service delivery in the process,” says Ed Konopasek, Vice President, Cloud and Data Center Solutions, Logicalis US. “The fact is, most companies see help desks and even service desks as a cost center. Many want to reduce the technical staff they have dedicated to service desk functions, and those that have experienced rapid growth find right-sizing these functions an increasing challenge. When service desks aren’t running as smoothly as they could be, end user satisfaction wanes, putting a tremendous burden on internal IT resources who have to work even harder to maintain the quality of service today’s IT users expect. What so many IT pros haven’t realized is the significant advantages in service levels, agility, flexibility, staffing and costs that an outsourced service desk solution may be able to offer. It’s something that every CIO should, at the very least, investigate.”
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.
The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.
For more information, visit www.us.logicalis.com.
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