|Service and solution:||Data Center Services|
|Download:||Lehigh Valley.pdf (106KB)|
Lehigh Valley Hospital counts on HP's OpenView
management software to alert them to any potential problems in
their three-hospital network. Knowing there was no room for error
when they wanted to upgrade OpenView on the hospital's network,
they called Logicalis.
When you are responsible for guaranteeing 100 percent uptime and
availability for a hospital computer system that people's lives
depend on, you have to maintain the highest standards.
Richard Fronheiser, a supervisor of the network management team at
Lehigh Valley Hospital in Allentown, PA counts on HP's OpenView
management software to alert him to any potential problems in the
three-hospital network that he oversees. Fronheiser knew there was
no room for error when he wanted to upgrade OpenView on the
hospital's network, so he called Logicalis.
Lehigh Valley is a member of the prestigious Council of Teaching
Hospitals and a chief clinical campus of the Penn State University
College of Medicine. One of the first "digital" hospitals in the
nation, Lehigh Valley makes full use of the latest computerized
technology to improve care and protect patient safety.
That technology includes Picture Archiving and Communications (PAC)
Systems, an all digital Catheterization Lab, a first-of-its-kind
remote Intensive Care Unit (ICU), as well as comprehensive
electronic medical records, bed-tracking computer software,
telemedicine for home health care, a fully wireless network, and
scores of other specialized medical applications.
And that means lots of interfaces that can fail, disks that can
overheat, and servers that can go down. Because of the specialized
applications they must run, hospital networks are far more complex
than a typical business.
Just making sure everything is running correctly consumes a
tremendous amount of time. Fronheiser wanted to recover some of
that time without giving up the certainty that he would be alerted
immediately if anything, anywhere, looked suspicious. He knew
OpenView well enough to know that it could accomplish what he
wanted, but he also knew that he would need expert help to meet his
Fronheiser has turned to Logicalis for that kind of help for years.
Logicalis worked with the hospital to meet its hardware needs and
began consulting on OpenView implementations two years ago. The
most recent upgrade is a continuation of their on-going
There is a tremendous amount of mutual respect between the two
organizations. "They have great people there," Logicalis account
manager Carmen Hoch notes. "They are technically sophisticated and
know what they want to accomplish. The move to OpenView Operations
allows Lehigh Valley personnel to focus on strategic tasks while
the tool monitors the operations of the system and network
"Our overall goal is to be proactive," Fronheiser says, "Logicalis
helps us take a strategic approach with OpenView that prevents
problems from happening in the first place. Now when I leave the
hospital at the end of the day," he adds, "I have a secure feeling
that everything is working optimally, and," he adds, "if anything
changes, I'll be the first to know."
"Our overall goal is to be proactive. Logicalis helps us take a strategic approach with OpenView that prevents problems from happening in the first place."
Richard Fronheiser, Supervisor/Network, Management Team, Lehigh Valley Hospital