| Service and solution: | Application Services |
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| Partners: | Heterogeneous |
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| Sector: | Technology/Manufacturing/Construction |
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| Download: | T-Mobile eCare.pdf (91KB) |
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T-Mobile required a highly-branded web site with
sophisticated capabilities tailored to the wireless industry.
Logicalis was called in and provided them with a solution that was
exactly what they needed.
The Client
Based in Bellevue, Washington, T-Mobile is a leading provider of
digital wireless communications in the United States. T-Mobile uses
the Global System for Mobile Communications (GSM) technology - the
world's most widely used digital standard.
The Challenge
T-Mobile required a highly-branded web site with sophisticated
capabilities tailored for the wireless industry. The system had to
be flexible enough to quickly adapt to business changes, as well as
be simple enough to deploy across the country to both direct and
indirect channels across various operating systems.
The Solution
The site was designed to allow the customer or sales representative
to purchase and activate both pre-paid and post-paid phones online
with a thin-client small enough to be run on a laptop with a 28.8
modem connection. In fact, the client has been tested on a laptop
connected via dialup through a 9600 Baud via the wireless phone -
a.k.a. activate a phone with a phone.
In addition to this eCommerce capability, the web site provides
eCare capabilities that gave the customer enough independence to
service their account online. Aside from providing highly-branded
yet static marketing content, the system allows customers to send
messages to phones, change their auto-dial numbers, and view and
pay bills online.
Key integration points include real-time hooks into the billing
system, switches, text, and binary messaging subsystems, credit
scoring systems, credit-card and electronic check payment system,
and the POS system. Key Technologies Used: HTML, JavaScript, Java
middle-tier objects, Java "Swing" administrative utilities,
ASP/COM, JDBC, ADO, Oracle, SQL Server, Linux, HPUX, Windows NT,
load-balancing, n-tier architecture. Other technologies used: HTML
and WML.