|Service and solution:||Communications & Collaboration|
|Download:||Tableau Software.pdf (116KB)|
Logicalis implements network and phone system for new
headquarters of Inc. 500 superstar Tableau
Ranked by Inc. Magazine as one of the 25
fastest-growing software companies in the prestigious Inc. 500
listing, Tableau Software is the leading provider of fast
analytics, data visualization and business intelligence software.
Its award-winning applications enable anyone to easily create and
share interactive data visualizations, dashboards and analytics,
and is scalable to organizations of any size or reach.
When Tableau was planning its move to new headquarters in Seattle,
the executive management (which includes Pat Hanrahan, a founding
member of Pixar and chief architect for its RenderMan software that
made the “Toy Story” characters so lifelike) wanted to leave its
phone and network growing pains behind. They also wanted to be able
to communicate with designers in their San Mateo office as if they
were just down the hall.
Tableau Director of IT Carey Fujii was under a lot of pressure. “We
can’t have this not work,” Fujii remembers being told by the CFO.
“He was very upfront. This is a mission critical project and
system, and your job is to ensure its success; no excuses.”
Fujii was duly careful. He turned to account executive Mark Meyer
at Logicalis to discuss the best networking technology for the job,
as well as the best approach and implementation. Fujii had worked
with Meyer in the past so there was a high comfort level.
Price and Performance
Performance and price convinced Tableau to go with a new Cisco
phone system in the San Mateo office and a totally new network
infrastructure in the new headquarters. Once the decision was made
to install a complete set of Cisco gear including firewalls,
switches and phones, Fujii—with the backing of his CFO--decided to
bring in Logicalis Professional Services to implement the new
network and ensure that everything went smoothly. “We decided to
have Logicalis take ownership for getting us up and running,” he
At the kick-off meeting for the implementation Fujii told the
Logicalis team, “We have to feel that this is your most important
engagement. That’s how it’s got to be,” he adds. “And it was. The
whole team was very responsive. In IT you know you’re going to work
at all hours, so Sunday night at 8pm you send off an email and Jay
Kim, the Logicalis network engineer on the data side would respond
at 9. Pard [Mahatthanatrakul], the voice guy would respond at 2 AM
“It was great experience.”
There was a lot of work to do. To ensure that communications would
continue to work uninterrupted for the entire organization, the
strategy was to maintain the existing headquarters, upgrade the San
Mateo office and install the new system in the new Seattle office,
and have all three up and running until everyone was settled into
the new headquarters. This was an extremely high profile event and
there was a zero tolerance for downtime.
“In the end,” Fujii reports, “It worked flawlessly. The work
Logicalis did was outstanding.”
In the process of installing the new gear, the architecture of the
network infrastructure was also streamlined so that it requires a
lot less management overhead. “It’s easier to manage. It’s faster,
and the topography lends itself to higher performance for our
developers, which they’re very happy about. So, it’s a huge win,”
And people noticed.
“Before the move,” Fujii says, “you’d hear people say, ‘Sometimes I
can connect to that server and sometimes I can’t.’ Or, ‘Gee. Why is
it taking so long to copy this over?’ Now you hear people say,
‘Gee, the network really pops!’ The sales department says there are
no quality issues on the phones anymore. No news is always good
news in IT,” he notes, “but when we ask people directly what they
think, they say, ‘It’s great!’”
With the new voice and data platform in place, Tableau is still
growing into its capabilities and recently implemented Cisco
Unified Workplace License (CUWL) to extend the full suite of
unified communications features to its entire staff.
Fujii adds, “Both the CEO and CFO told me personally that what we
accomplished was game changing for the company. They are very
"Our new network infrastructure is easier to manage. It’s faster, and the topography lends itself to higher performance for our developers, which they’re very happy about. So, it’s a huge win. Both the CEO and CFO told me personally that what we accomplished was game changing for the company. They are very pleased."
Carey Fuji, Director of IT, Tableau Software