|Service and solution:||Communications & Collaboration|
|Sector:||Professional Services/Media & Entertainment|
|Download:||Time Warner Telecom.pdf (90KB)|
Logicalis quickly provided Time Warner Telecom with a
unified communications solution that streamlined and improved
communication between two of Time Warner's
Time Warner Telecom (TWTC) is headquartered in Littleton, Colorado
and employs 1,986 people. Time Warner Telecom is a leading provider
of managed networking solutions to companies in 23 states. The firm
integrates data, dedicated Internet access, and local and long
distance voice services for long distance carriers, wireless
communications companies, incumbent local exchange carriers and an
array of enterprise organizations. Network Magazine named it the
top ISP in the nation in 2003.
Time Warner Telecom offices in Dayton and Cincinnati are supported
by the same management group. According to Patrick Kirwen, TWTC
Network Application Specialist, "We needed to streamline and
improve communication between the two locations and the 50 or so
people we have there."
Originally each office had its own PBX and voicemail systems. Calls
between the offices were long distance and voicemail systems were
not networked together so voicemails couldn't be shared between the
two systems. Plus, the phone system in Dayton office was unreliable
and past its prime. Time Warner Telecom needed help from a company
that could implement a solution. And fast.
Time Warner Telecom didn't look in a phone book for help, they
relied on track records. Logicalis was selected on the basis of
proven performance and quality implementations. Kirwen explains,
"The Logicalis record speaks for itself, and that's why we chose to
build a strong relationship with them."
Logicalis quickly developed a solution:
- Combine two offices on a single integrated voice and data
- Upgrade networks in two offices to support QoS
- Configure/install Cisco CallManager and Unity Voicemail to
support two cities
- Complete implementation with detailed project management and
close and responsive support at every stage
The project was completed in less than three weeks. "Flat out,
the solution is saving us money," says Kirwen. "In streamlining
communications, our phones are more user friendly. Our people can
perform tasks such as conferencing and, at the same time, take
advantage of features such as extension mobility, 4-digit dialing
and shared voicemail."
"It all adds up to increased productivity," he adds.
Will Time Warner Telecom call on Logicalis again? "Absolutely,"
answers Kirwen. "The Logicalis team is knowledgeable, professional
and thorough. Long term we plan to use the CallManager solution to
support additional TWTC facilities."
"During implementation and post install support, Logicalis demonstrated a high level of knowledge and understanding of IP telephony and the Cisco CallManager. The engineers worked closely with me and our network and server support groups to successfully complete the implementation."
Patrick Kirwen, Network Application Specialist, Time Warner Telecom