End-user IT support is a critical area of
support that needs to be efficient in order for your organization
to run smoothly. With Logicalis Help Desk Services, you experience
savings by letting us handle all of the hiring, training, benefits,
and management of the help desk team. Our solution provides level 1
and/or level 2 support that will ensure users have a high level of
satisfaction while providing a customized personal approach that is
a seamless extension of your IT department. Logicalis Help Desk
Services offer a spectrum of services based on a knowledge center
that offers optimal support services through three key components:
people, process, and technology.
As a standalone service or as an extension of
our Managed Services offerings, Logicalis Help Desk Services allow
users to communicate with support professionals through various
channels—voice, email, or the web—and to track their issue status
through resolution.
Benefits:
- Quick response time
- Issues tracked to resolution
- Proper routing to level II & III
support
- No blind transfers – documented information
travels with ticket
Management statistic reports
- Increased productivity of end-users and
support personnel
- Economics of scale the reduce IT support
costs
- Access to IT services anywhere in the
world
Features at a Glance
- Single point of contact Help Desk for all
of your users
- Optional 24x7x365 support availability
- U.S.-based phone analysts that are experienced, knowledgeable
and a pleasure to talk to!
- Sophisticated incident management capabilities to monitor and
report on all support activities
- Dedicated toll-free number as well as priority and VIP
designation and routing
- IT Service Management portal with comprehensive self-service
capabilities
- Hardware infrastructure consisting of
database, operating systems, email and applications servers with
100Mbit VPN access to the Internet
- "Best in class" business processing tools including customized
graphical workflows, automated escalation procedures and management
reports
- Staff to administer, manage, maintain and monitor the
applications and systems
- System architects to maintain design consistency and
reliability Redundancy of power and storage for disaster prevention
and/or recovery
- Firewall security to prevent unauthorized tampering with
Customer data
- Daily on-line encrypted backup of data to remote vaults
- Upgrades to the latest technology and application
enhancements
- 24x7 monitoring of entire system by certified
engineers
 | Read an overview on Logicalis' Cloud Computing Services. |
| Read this feature story and learn how Cloud Computing can be a cost-effective way to manage IT. |
| Read this feature story and learn all you need to know about Logicalis and Cloud Computing. |
 | Mike Martin, Logicalis Director of Cloud Computing, discusses how you can find your own silver lining in cloud computing. |
| Mike Martin discusses the Logicalis Enterprise Cloud Computing platform. |
 | Helps you understand common
myths about cloud computing while giving you straight talk about real costs and savings. |
| Provides a safe and secure way to
implement cloud solutions. |
| Find out what your IT cost savings will be by moving applications to the cloud. |
 | Watch this flash video and learn about The Logicalis Enterprise Cloud. |