Some vendors rely on independent third parties to provide important missing pieces (for example telephones, video endpoints, media gateways, wireless, and LAN networking).
Although working with third parties is not in itself problematic, issues can arise when a multivendor environment complicates the support model. The customer can then face longer resolution times and sub-optimal system performance. For example, it may take time to diagnose and isolate a system fault among multiple components, figure out who is responsible for that piece, and ensure the vendor supplies a suitable fix that does not destabilize the system. The multivendor approach can also place a significant burden back on the customer to negotiate and manage multiple service contracts and terms.
Ensure your collaboration vendor can take support responsibility for the entire system without relying on third parties for critical component support.
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Logicalis is one of Cisco’s top ten partners world-wide and has proven expertise with Cisco technologies. We utilize Cisco innovations in networking, collaboration, data center technology and more to deliver custom IT solutions that meet your unique business challenges.
The Logicalis Hosted Collaboration Solution (HCS) provides Cisco’s portfolio of collaborative applications to organizations in a subscriber-based, “as-a-service” offer. It is the product of team collaboration between Logicalis, Cisco, and Netelligent - a leading hosting provider. Cisco provides the widest range of collaboration applications available today; Netelligent provides you with services hosted in its industry-leading data centers; Logicalis provides you with our world-class 24x7x365 remote management and monitoring and is your single point of contact for the solution.
Cisco Unified Collaboration as a Service offers the industry’s broadest portfolio of unified communications and collaboration applications and capabilities. Collaboration as a service provides this portfolio in a hosted environment. Therefore, the user’s experience is exactly the same whether the application resides on your premises or in Netelligent’s operations center—or a combination of the two. The Hosted Collaboration Solution supports the following Cisco applications: