Manage

The way in which a collaboration solution is designed can significantly affect its supportability.

Some vendors rely on independent third parties to provide important missing pieces (for example telephones, video endpoints, media gateways, wireless, and LAN networking).

Although working with third parties is not in itself problematic, issues can arise when a multivendor environment complicates the support model. The customer can then face longer resolution times and sub-optimal system performance. For example, it may take time to diagnose and isolate a system fault among multiple components, figure out who is responsible for that piece, and ensure the vendor supplies a suitable fix that does not destabilize the system. The multivendor approach can also place a significant burden back on the customer to negotiate and manage multiple service contracts and terms.

Recommendation
Ensure your collaboration vendor can take support responsibility for the entire system without relying on third parties for critical component support.

Why Logicalis?

Logicalis + Cisco deliver the power of effective communication and collaboration.
Together, Logicalis + Cisco can help you design a custom high-performance, edge-to-core  communication and collaboration solution from your data center to your mobile workforce that increases the value of your collaborative applications, email, mobility, networking and VoIP investments.

International Excellence
With more than 20 years of expertise and offices on five continents, Logicalis and Cisco have partnered to provide business IT solutions for organizations across the globe.

Logicalis is one of Cisco’s top ten partners world-wide and has proven expertise with Cisco technologies. We utilize Cisco innovations in networking, collaboration, data center technology and more to deliver custom IT solutions that meet your unique business challenges.

Hosted Collaboration

The Logicalis Hosted Collaboration Solution (HCS) provides Cisco’s portfolio of collaborative applications to organizations in a subscriber-based, “as-a-service” offer. It is the product of team collaboration between Logicalis, Cisco, and Netelligent - a leading hosting provider. Cisco provides the widest range of collaboration applications available today; Netelligent provides you with services hosted in its industry-leading data centers; Logicalis provides you with our world-class 24x7x365 remote management and monitoring and is your single point of contact for the solution.

Download an overview of our Hosted Collaboration Solution

Cisco Unified Collaboration as a Service offers the industry’s broadest portfolio of unified communications and collaboration applications and capabilities. Collaboration as a service provides this portfolio in a hosted environment. Therefore, the user’s experience is exactly the same whether the application resides on your premises or in Netelligent’s operations center—or a combination of the two. The Hosted Collaboration Solution supports the following Cisco applications:

Core Offerings

Enhanced Offerings

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