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ITSM provides a strategic vision and road map to transform IT delivery.

It scales your IT resources to meet your business’s evolving needs by predicting and allocating resources and capacity to better service your business. ITSM can be customized to company-specific requirements, and it can also lower costs through resource efficiency. There is no better way to capture guidance, technical skills, and expertise.

Will ITSM Really Make a Difference?

Take our 11-step quiz to find out:

  1. Is the Board of Directors demanding compliancy requirements?
  2. Is an existing ITSM solution holding the company back because of limited capabilities, features, and services?
  3. Would it be helpful to automate the ability to operate under ITIL, COBIT, or BS5750?
  4. Is the company’s IT team in constant firefighting mode?
  5. Does the CIO want the company’s help desk to run like a well-oiled machine?
  6. Does the IT department want rave reviews from its users?
  7. Does the IT department need to make it easier to integrate acquired companies?
  8. Would the CIO like to get ahead of the organization’s IT spending?
  9. Would automating the organization’s run book improve response time and resolution accuracy while saving valuable human time and expense?
  10. Would the IT department like to spend less time chasing down and compiling IT expenses and more time on IT analysis?
  11. Would the company like to provide business-focused solutions rather than technical solutions to its customers?

Answering “yes” to two or more of these questions may mean it’s time to explore ITSM options.

Next Step: Plan & Implement