To remain aligned with your business, ITSM solutions do require ongoing management and reviews.

This can be accomplished by setting up periodic internal reviews to determine what changes need to be made.

You also have the option to purchase your ITSM solution as a service. This will give you the flexibility to incorporate management services into your solution. Your ITSM provider can offer regular checkups to make sure your ITSM solution is meeting your business’s needs.

Keep in mind the following for the ongoing health of your ITSM solution:

Why Logicalis?

Our approach to the ITSM process starts with a business discussion with senior management. Establishing the business strategy and objectives allows us to assess technology’s ability to enable the business and helps put assessment findings in context so improvement opportunities can be evaluated based on their business impact.

We use a tool with a standard set of basic ITSM templates to understand your current process and to define gaps. The templates are based on ITIL, COBIT, and ISO standards. We collaborate with you by using surveys, workshops, whiteboard sessions, and validation review meetings to design processes that follow best practices but are modified to work within your organization.

ITSM Consulting

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ServiceNow is the software we use for ITSM. It’s the top in the field and is all inclusive, which equals more value. We are a top ServiceNow provider.

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