From the definition of the business use case and appropriate corporate policies to delivering and supporting the new applications mobile users need to do their jobs.
Mobility also means expanding the speed and capacity of the Wi-Fi network so that it is able to both support the surge in the use of new mobile devices and deliver the rich mobile experience users have come to expect. And, above all, it must be secured by delivering the right type of access to the device based on proper end point assessment.
The most significant challenge for the CIO and the IT department will be to balance the needs of the business with what users have come to expect from the mobile experience.
The CIO will need to educate the entire organization on what is possible, practical, manageable and affordable. It will be the CIO’s responsibility to ensure that the organization’s aspirations for mobility are realized without exposing the business to unacceptable risks. And, at the same time, it will be the CIO and IT department’s objective to enrich rather than diminish the user’s total mobile experience.
To make this happen, business executives, IT staff and the user community will need to work together. Cross-organizational collaboration is the only way that a comprehensive, secure and successful mobility enablement strategy can be developed and delivered, safely and satisfactorily.
The mobility strategy will, in many cases, become the catalyst for business transformation. To achieve this, the development of a mobility strategy will need to be a top down, bottom up, all inclusive process that includes multiple layers of the business and all the key stakeholders.