The key to a successful journey with a private cloud is to develop a strategy that aligns short-term needs with long-term goals. The challenge is to upgrade, revise, and in some cases create the variety of systems that need to work together to realize your cloud ambitions. Setting them all in motion will require a well-defined strategy that everyone involved can follow.
Building an IT service management (ITSM) foundation for your private cloud is essential to ensuring it meets your users’ needs. The Information Technology Infrastructure Library (ITIL) provides guidelines and best practices you can use as guides for effective ITSM, but you have to figure out how to apply them to your own unique situation.