A service desk addresses a key component of an ITSM strategy: the interface between IT and end users.
Technology has become so critical to daily operations of organizations that any interruption of IT services to end users puts the entire organization at risk. The front line in this technological battle for survival is the emerging field of ITSM.
The service desk, in conjunction with an ITSM toolset, is the ingestion point where everything that touches IT enters the system. As a single point of contact for all of IT, the service desk also provides a window into the entire IT environment.
What is Service Desk? How does it work? Find answers to all your questions here.
Interested in a Service Desk solution but aren't sure where to start? Check out our Plan/Implement section and find out how.
You've decided what Service Desk solution you need but you aren't sure how to support it. Check out our Manage section and find out how.