Service Desk

A service desk addresses a key component of an ITSM strategy: the interface between IT and end users. 

Technology has become so critical to daily operations of organizations that any interruption of IT services to end users puts the entire organization at risk. The front line in this technological battle for survival is the emerging field of ITSM.

The service desk, in conjunction with an ITSM toolset, is the ingestion point where everything that touches IT enters the system. As a single point of contact for all of IT, the service desk also provides a window into the entire IT environment.

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The business benefits:

  • Provides a central point of contact for all IT issues and requests
  • Functions as an operational and predictable cost model
  • Ensures consistent call handling and documentation
  • Eliminates overstaffing requirements
  • Eliminates operation distractions for management

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Hydrite Chemical

Logicalis has a whole team of experts, and they’re available 24x7. It’s great value for the cost. It’s definitely worth the price.
Jim Krueger, Hydrite Chemical
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