Service desk solutions do require ongoing management and reviews to continue to meet end-users’ requirements.
This can be accomplished by setting up periodic internal reviews to determine what changes need to be made to stay aligned with your business. If you opt for an outsourced service desk, your service desk provider can offer regular checkups to make sure your solution is meeting your business’s needs.
We’re here to provide you with a dependable, effective service desk solution that takes the hassle of team management off your shoulders. Take advantage of our best-in-industry team by using our managed services.
Our veteran team of IT professionals brings the experience and knowledge necessary to meet your desktop service needs. Based in the United States, this group of people is dedicated to delivering the highest levels of professionalism, accuracy, and effectiveness every day. Think of them as a whole group of experts who are on call just for you.
Logicalis Service Desk
The Logicalis service desk is the answer to your organization’s end-user support service needs—both for your team and for your customers. With this solution, you get the following:
- Highly customizable Level 0 and Level 1 technology support service that can be geared specifically to your company’s needs, budget, and technology.
- Support when you need it—24/7/365, during off hours, or during only peak or specified hours.
- Tech-savvy, experienced staff based in the United States.
- Best practices, focused on ITIL and Help Desk Institute.
- Reliability, with built-in DR and redundancy features.
- Reduced infrastructure costs. Our existing best-in-class infrastructure gives you the highest level of service without the financial risk of establishing your own system.
- Absolute transparency. Calls are answered with your company name and managed using your environment-specific knowledge base. We can use your scripts, your on-hold music, or anything else that makes your users feel as if they are dealing directly with your company. In fact, we can make the experience seem as if we’re not there at all. We’re truly an extension of your team.
Our People Make the Difference in Our Managed Services
Logicalis is proud to bring you these differentiators:
- People and experience: We’ve been providing managed services to hundreds of customers for more than a dozen years.
- Experienced, certified staff with a broad scope of expertise: The turnover rate is low among trained technicians.
- Flexibility and responsiveness: Solutions are vendor neutral and tailored for unique customer needs.
- Customer focused: Our customer satisfaction rate is higher than 97%.
- Long-term relationships: Our customer retention rate is higher than 90%.
- On-shore alternative: 100% of our operations and staff are based in the United States.
Next Step: Contact Logicalis