Cisco Specializations, Customer Satisfaction Gold Star Distinguish Key Channel Partners
Farmington Hills, MI, February 19, 2013 – Logicalis, an international IT solutions and managed services provider (http://www.us.logicalis.com/), announced today that it has achieved three of the highest levels of recognition from Cisco: the Customer Satisfaction Excellence Gold Star, the Advanced Content Security Specialization, and the Advanced Borderless Network Architecture Specialization. Last week, Logicalis was also recognized for achieving the Cisco Master Cloud Builder specialization.
“At Logicalis, we have assembled a team of the best sales and technical people in the industry, and our ability to customize technology solutions that solve our customers’ most business-critical needs is what sets us apart from our competition and what keeps our customers coming back when they need new or expanded IT solutions,” says Mark Kelly, vice president of Cisco Solutions for Logicalis. “These certifications and recognitions from Cisco provide valuable industry validation of our achievements to customers and prospective customers.”
This designation recognizes Logicalis for delivering outstanding customer service to customers in the United States. “Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Logicalis for achieving outstanding customer satisfaction,” says Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
This specialization recognizes Logicalis as having fulfilled the training requirements and program prerequisites to sell, install and support email and Web content security products. The Cisco Advanced Content Security Specialization creates an opportunity for Cisco partners to help customers reduce costly downtime associated with email-based spam, viruses and Web threats. Partners with the Advanced Content Security Specialization extend their expertise to include deploying Cisco IronPort email and Web security solutions.
This specialization recognizes Logicalis as having fulfilled the training requirements and program prerequisites to sell, design and deploy comprehensive Cisco Borderless Network solutions.
“As a Cisco Advanced Borderless Network Architecture Specialized Partner, Logicalis has made a significant investment in the training and equipment necessary to connect people, information and devices securely, reliably and seamlessly anywhere and anytime to support today’s borderless business environment,” says Wenceslao Lada, vice president of Borderless Network Architecture for the worldwide partner group at Cisco.
The Cisco Advanced Borderless Network Architecture Specialization is designed to help partners -- whether small to medium-sized businesses or enterprise-scale organizations -- meet a wide range of customer needs. The integration of the network with business processes and applications requires a holistic approach based on the Cisco Borderless Network Architecture.
The Cisco Resale Channel Program provides a framework for partners to build and showcase the sales, technical and Cisco Lifecycle Services skills required to successfully deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates a partner’s technology skills, business practices, customer satisfaction, presales and postsales support capabilities and other critical factors that customers consider when choosing a trusted partner.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis employs almost 3,000 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of over 6,000 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, CA Technologies, NetApp, VMware and ServiceNow.
The Logicalis Group has annualized revenues of over $1.2 billion, from operations in the UK, US, Germany, South America and Asia Pacific, and is fast establishing itself as one of the leading IT and Communications solution integrators, specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $5 billion.
For more information, visit http://www.us.logicalis.com/.