The Solutions
IT Service Management Education Services
- Foundations
- Practitioner
- Service: Strategy, Design, Transition, Operations, Continual Improvement
- Service Simulations
IT Service Management Platform Services
- Platform Selection/RFP Management
- Process Definition, Design, and Maturity Assessments
- Best Practice Platform Implementations
- IT Service Management
- Incident, Problem, Change, Knowledge, Asset, Self-Service
- IT Operations, Automation and Orchestration
- Automated Discovery, CMDB, Service Mapping, Event and Cloud Management
- IT Business Management & Governance
- Application and Project Portfolio Management; Agile Development; Resource, Demand, and Financial Management
- IT Service Management
Customer and Employee Experience Solutions
- Employee Provisioning Management
- Access Request System
- Hardware/Software Asset Management
- Security Operations
- Customer Service Management
Organizational Transformation
- Service Desk Optimization
- Business Relationship Management Consulting
- Organizational and Stakeholder Management Consulting
- Service/Application Rationalization and Normalization Consulting
- Governance and roadmap consulting
Service Management Associate Partner
- Highly experienced leadership services aligned to aid business and IT executives with implementing and driving service management adoption and success