The Solutions : Logicalis

Service Management

Most companies have some level of service management in place. It could be a help desk ticketing system, monitoring solution(s), or a full-fledged IT service management platform. The real question is: do they have a plan for service management that brings everything together? The secret is building upon established services and developing a strategy to manage IT services that drives positive business results.

Digital business disruption continues to impact business and in turn is increasing the demands placed upon IT professionals. The challenge to be nimble, agile, efficient (less costly), and effective (more valuable) while aligning to these rapidly changing demands is daunting. Solutions come from every angle, and if an IT team is unable to respond, it is soon left behind in the technical debt scrapheap in favor of new and flashy shadow IT.

Taking a holistic approach to managing services and delivering business value is at the very core of implementing and maintaining a service management strategy. To be respected by the business and its customers, IT service providers must demonstrate the ability to provide quality and timely services that support business outcomes.

The Solutions

IT Service Management Education Services

Foundations
Practitioner
Service: Strategy, Design, Transition, Operations, Continual Improvement
Service Simulations

IT Service Management Platform Services

Platform Selection/RFP Management
Process Definition, Design, and Maturity Assessments
Best Practice Platform Implementations
- IT Service Management
  - Incident, Problem, Change, Knowledge, Asset, Self-Service
- IT Operations, Automation and Orchestration
  - Automated Discovery, CMDB, Service Mapping, Event and Cloud Management
- IT Business Management & Governance
  - Application and Project Portfolio Management; Agile Development; Resource, Demand, and Financial Management

Customer and Employee Experience Solutions

Employee Provisioning Management
Access Request System
Hardware/Software Asset Management
Security Operations
Customer Service Management

Organizational Transformation

Service Desk Optimization
Business Relationship Management Consulting
Organizational and Stakeholder Management Consulting
Service/Application Rationalization and Normalization Consulting
Governance and roadmap consulting

Service Management Associate Partner

Highly experienced leadership services aligned to aid business and IT executives with implementing and driving service management adoption and success

The Logicalis Approach

Service Management

The Business Benefits

The Solutions