Solution Provider Cautions CIOs to Choose a Partner Wisely
NEW YORK, June 28, 2016 – Work has evolved from “a place you go” to “a thing you do,” and the hours that people spend working have changed dramatically. Yesterday’s 9-to-5 workday is a thing of the past, making IT pros’ jobs particularly challenging as expectations rise for 24x7x365 support. The equally pressing need for IT to be seen as a business partner to the organization rather than a cost center, however, has caused some CIOs to question their ability to continue staffing and managing their own in-house service desks; alternatively, many are instead opting to outsource these solutions to skilled partners. To help CIOs fully examine their options when it comes to providing a service desk, Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), has identified five key reasons that the outsourced service desk model is trending now.
“I was at an industry conference recently, and one of the key topics of conversation was whether or not service desks are going away,” says Bob Chapp, Senior Director, Service Desk, Logicalis US. “Of course, that’s not happening, and in fact, at Logicalis, we have seen the exact opposite taking place. Employers have a responsibility to provide support for their IT users; when employees’ systems are down, they can’t be productive and that costs the organization money. And in today’s always-on workplace, the need for IT support can be a 24-hour-a-day requirement – something which can get costly if you’re trying to provide all of that in-house. The smarter option is to partner with an experienced solution provider and outsource your service desk so you pay only for the expertise you need as you need it, even if that’s at 2 a.m. on a Saturday night.”
For CIOs wondering how to balance an increasing need for support with an expectation that they continually watch and even trim already tight budgets, Logicalis US suggests IT pros examine the value of shared resources, including an outsourced service desk option. There are five key reasons, the company says, that demand is increasing for trustworthy third-party service desk options.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.
The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.
For more information, visit www.us.logicalis.com.
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