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Service Desk

A service desk takes a holistic approach to end-users’ needs by addressing virtually everything that happens within an IT environment—positive and negative. For example, when a new person is hired, which is a positive event, the service will generate the tickets to get that person a laptop and access to all the necessary networks and databases. Service desks handle adds, moves, and changes.

A service desk provides an organization to the people who are the liaisons between the technology and the users of the technology. Implementing a service desk will help your organization take the next step in addressing needs to more closely align technology services with business objectives. 

The business benefits

  • Provides a central point of contact for all IT issues and requests
  • Functions as an operational and predictable cost model
  • Ensures consistent call handling and documentation
  • Eliminates overstaffing requirements
  • Eliminates operation distractions for management
Support When You Need It

Support When You Need It

Logicalis can provide you with a dependable, effective service desk solution that takes the hassle of team management off your shoulders. Take advantage of our best-in-industry team by using our managed services.

Our veteran team of IT professionals brings the experience and knowledge necessary to meet your desktop service needs. Based in the United States, this group of people is dedicated to delivering the highest levels of professionalism, accuracy, and effectiveness every day. Think of them as a whole group of experts who are on call just for you.

Logicalis Service Desk

The Logicalis service desk is the answer to your organization’s end-user support service needs—both for your team and for your customers. With this solution, you get the following:

Our People Make the Difference in Our Managed Services

Logicalis is proud to bring you these differentiators:

Learn more about Logicalis Managed Services.