Rely on comprehensive service desk support
Logicalis Service Desk agents provide out-of-the-box support for operating systems, Internet browsers, mobile devices, hardware, and applications. — See complete list
Tailored services for a seamless end-user experience
The Logicalis Service Desk solution can be tailored to meet your needs and budget including Onshore/Offshore Flexibility — Learn more about our Service Desk Offering
Why Logicalis Service Desk?
- 70% first call resolution
- 97% customer satisfaction
- More than 700,000 incidents per year
- ITIL-certified processes and management
- Help Desk Institute (HDI) member
- 19 years of service desk experience
Delivering consistent end user support you need no matter what is going on in the world around you.
Industry-leading service desk toolset for reduced costs
The Logicalis Service Desk infrastructure relies on industry-leading tools from Cisco, ServiceNow, GoToAssist, and others. This best-in-class infrastructure gives you the highest level of service without the cost/risk of building your own system.
Built-in redundancy for uninterrupted services
Logicalis builds redundancy into every part of our Service Desk offerings—from backup power to redundant failover DR to backup devices and locations—to ensure that your service desk is available no matter what happens.
Continuous improvement for quality assurance
To address any issues and ensure we continue to meet agreed-upon service levels, we hold weekly service review calls with you and your team. We also report on your SLAs and other KPIs monthly.
Choose the approach that fits your budget
We can locate your Service Desk resources within the U.S., leverage our offshore location, or provide a combination of offshore and onshore resources to maximize support flexibility.
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