Demands on business to keep pace with an ever-changing market continue to accelerate. Continued innovation, as a result, is required for businesses to be agile and respond efficiently and effectively to constant change.
IT organizations face similar pressures. Businesses will be challenged to respond effectively and with agility unless their IT environments are agile, secure, flexible, responsive, high performing and scalable. IT organizations that can’t provide these attributes risk being sidelined as business users look to external service providers to meet their needs.
While external service providers may be the right answer, being outside the control of the IT team can produce unwanted results, such as increased risk of non-compliance with regulations, non-conformance with company direction, as well as a lack of integration with company processes. An enterprise-wide plan for service management is a necessity to ensure a consistent plan is followed for service delivery and business benefit.The Solutions