Solution Provider Shows CIOs How to Break Free from Crisis-to-Crisis Patterns to Empower Business Innovation
NEW YORK, May 10, 2016 – According to a recent survey that polled more than 400 CIOs and IT directors in 24 countries, businesses today are at a tipping point when it comes to the transformation of their IT departments. The role of IT in the enterprise is rapidly changing from technology provider to services broker, and with those changes come expectations from both the C-suite and the organization’s technology users for a better, faster, more streamlined route to the IT services they need to do their jobs effectively. The fast pace of these changes has left many CIOs sidelined or, at the least, leading IT departments that are still seen as cost centers within their organizations rather than business partners driving value. To change this, CIOs need a roadmap that will help them better meet the business needs of their organizations, and according to Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), the next-generation of IT service management (ITSM) – IT operations management (ITOM) – may be the answer.
“The function of IT operations management is ensuring the availability, security and optimum performance of the IT environment, but the purpose of IT operations management is the delivery of innovative services and applications to business users,” says Mike Alley, Director, Service Management, Logicalis US. “Therefore, the importance of this next-generation of IT operations management is that it allows IT professionals to reduce the effort they now spend on traditional incident, problem and change management tasks and move into being a more strategic thought leader for the business as they head, ultimately, toward a service-defined enterprise model.”
Talk with Logicalis’ Mike Alley and other Logicalis US ITSM experts at Knowledge 16, Booth #1925.
To help CIOs explore how next-generation ITOM can help them reach this IT nirvana, Logicalis US has created a white paper entitled “How to Use IT Operations Management to Become a Strategic Player in Your Organization.” The key, the paper notes, is a three-step process: Get aware, get smart, and get automated.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.
The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.
For more information, visit www.us.logicalis.com.
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