Solution Provider Explores Four Ways to ‘Virtualize’ Social Work and Improve Outcomes
NEW YORK, December 20, 2016 – One of the least discussed, yet most significant problems for state and local government today is the management of social worker caseloads. For most cities and counties, social services is one of the largest, most resource-intensive departments with social workers delivering a host of critical services ranging from child welfare and family services to mental health, corrections, addiction and gerontology. The U.S. Bureau of Labor Statistics reports that the typical social worker has an average caseload of more than 12 cases, which means they’re dealing with as many as 70 individuals at a time. A 2016 report by the Department of Health and Human Services, however, noted that social workers typically spend only 20 to 35 percent of their time in direct contact with their clients, while 60 to 70 percent of their time is spent on other case-related activities. With a growing number of caseloads to manage, this imbalance of time spells problems for the social workers themselves as well as the government agencies and citizens they serve. The obvious goal is to increase the amount of time these valuable public servants spend in the field while maintaining best practices behind the scenes. According to Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), by relying on technology to create a more digitally enabled workplace, a variety of virtual tools and self-service portals can help eliminate inefficiencies, allowing social workers to better serve their constituents and better manage their caseloads.
“There’s a huge opportunity for local governments to dramatically improve how they serve the public by digitizing a larger portion of the social worker’s job,” says Adam Petrovsky GovEd Practice Leader, Logicalis US. “By examining what a government agency does and asking ourselves how we can digitally enable some of those functions, we can help local government CIOs transform their organizations’ efficiency and productivity in meaningful and cost-effective ways. And we can help those CIOs deliver more consequential data to county boards of supervisors which can result in larger monetary distributions to those agencies from the state and federal government.”
While some of the human elements of social work are essential, many of the processes that add inefficiency can be modified or even eliminated with advanced technology solutions. The idea of the “virtualized social worker” is one that local governments are beginning to embrace. To help CIOs envision how some of these technologies might work in action, Logicalis’ GovEd experts have created a list of four important examples.
Want to Learn More?
Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
Our customers cross industries and geographical regions; our focus is to engage in the dynamics of our customers’ vertical markets including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and to apply the skills of our 4,000 employees in modernizing key digital pillars, data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.
We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, NetApp, Microsoft, VMware and ServiceNow.
The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange and the AIM market of the LSE, with revenues of over $6.5 billion.
For more information, visit www.us.logicalis.com.
Business and technology working as one
To learn more about Logicalis activities through a variety of social media outlets, click here.