Pressure to impact revenue puts CIOs under immense strain, study finds

Pressure to impact revenue puts CIOs under immense strain, study finds

  • 61% of CIOs say time spent on strategic planning increased in last 12 months
  • 43% of CIOs are measured on revenue growth
  • 49% state job satisfaction decreased in last 12 months
  • 29% say work/life balance got worse

London, January 15, 2020: The role of the CIO is evolving with more of a focus on revenue and strategy, according to the 2019 Global CIO Survey from Logicalis, a global provider of IT solutions. The study, which questioned 888 CIOs from around the world, found that 61% of CIOs have spent more time on strategic planning in the last 12 months while 43% are now being measured on their contribution to revenue growth.

The survey reveals that although CIOs are becoming more strategic and accountable, they are under pressure with reduced budgets and higher security risks. Almost half of respondents (48%) say that their time spent on security defenses has increased in the last year, with CIOs spending 25% of their time on information and security compliance. The maintenance of technology remains a key aspect of the CIO’s role, with CIOs on average, spending one-third (33%) of their time focused on day-to-day management of technology.

The increased strain is having a negative impact on CIOs’ enjoyment of their job. Almost half of CIOs (49%) believe their job satisfaction has decreased in the last 12 months, while 29% say their work/life balance has worsened. The expanded focus on strategy and revenue has had an impact on the amount of time CIOs are able to spend on innovation, with 30% saying it has decreased in the last 12 months.

“This increase in strategic responsibility should be embraced by businesses and CIOs alike because technology does hold the key to unlocking competitive advantage and operational efficiency. However, these survey results are stark in their findings and show the increased amount of pressure being exerted on CIOs. Organizations must ensure their CIO is fully supported and has the necessary resources to carry out their job effectively. Businesses are pushing their CIOs to understand more about the line of business and input on strategy, while CIOs are still under pressure carrying out day-to-day activities. Clearly, this needs to be addressed.”

Vince DeLuca, CEO at Logicalis US, added: “The changing role of CIOs presents a strategic opportunity to align business decisions with technological advancement. Here in the U.S., we work with our customers across industry verticals to drive the business results that are affecting how CIOs do their jobs. We see it as absolutely crucial that businesses identify the proper partnerships and resources to support this evolving role.”

An e-book on the survey results titled, “The Changing Role of the CIO: From the periphery to the core” is available for download here.


About Logicalis

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernizing key digital pillars; data center and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernization.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualized revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa.  It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

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