Solution Provider IDs Three ‘Next Steps’ in a Mature IT Service Management Plan
NEW YORK, January 14, 2016 – For some time now, CIOs have been bombarded with messages about becoming an internal “partner” to the business. The fact is, most IT departments have been – and many still are – seen as cost centers, not strategic players in the organization’s overall growth strategy. To change that, Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), says CIOs have to quite literally think outside the box, changing the way they manage the company’s IT infrastructure, the way they respond to resource requests, and the way they add value to both the process and experience of delivering information technology tools to the organization’s users.
“IT operations management is a very hot topic among CIOs today,” says Mike Alley, Director of Service Management, Logicalis US. “IT organizations in general have done a really good job of implementing efficiencies which drive costs down in the data center. What they haven’t done is add value to the business. The challenge we’re trying to address is IT being viewed as a cost center and an impediment to the business moving as fast as it needs to move. Because internal users see IT in this way, they’re going outside IT to procure their IT services; this means IT is no longer in control of the entire IT service delivery model, a fact which introduces significant risk to the organization overall.”
The solution, Logicalis says, is for IT organizations to be more proactive, implementing IT service management (ITSM) tools and processes that deliver a more value-added operations management strategy for internally and externally provided services. CIOs can take this proactive approach to the next level by employing event management tools, orchestration and automation policies, and a service-aware decision-making philosophy that drives true business agility and enforces standards that reduce both cost and risk.
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Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services.
Logicalis employs over 4,000 people worldwide, including highly trained service specialists who design, deploy and manage complex IT infrastructures to meet the needs of over 6,500 corporate and public sector customers. To achieve this, Logicalis maintains strong partnerships with technology leaders such as Cisco, HP, IBM, EMC, NetApp, Microsoft, VMware and ServiceNow on an international basis. It has specialized solutions for enterprise and medium-sized companies in vertical markets covering financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, helping customers benefit from cutting-edge technologies in a cost-effective way.
The Logicalis Group has annualized revenues of over $1.5 billion from operations in Europe, North America, Latin America and Asia Pacific and is one of the leading IT and communications solution integrators specializing in the areas of advanced technologies and services.
The Logicalis Group is a division of Datatec Limited, listed on the Johannesburg and London AIM Stock Exchanges, with revenues of over $6 billion.
For more information, visit www.us.logicalis.com.
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